At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge.

We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know.

This is an exciting opportunity to join our Member Happiness team on a fixed term contract until early 2027, supporting our members across multiple channels. As part of our team? You’ll learn a lot (We’re all learning a lot). You’ll be multi-tasking, And deliver happiness.

• Be naturally Customer Obsessed, keeping customers top of mind at all times.
• Have great communication skills, computer literate, Gorgias experience would be an advantage.
• Has previous experience in a customer service role within a scale up business or a large contact centre.
• Understands metrics and goals to work towards such as CSAT, tickets solved and average handling time.
• Previous skincare and make-up experience will be an advantage.
• Has an ability to multitask successfully and thrives in a fast paced environment.
• System knowledge desirable, Shopify, CommerceTools, Netsuite, Asana, Slack.
• Flexibility to work a shift pattern across Monday - Sunday and bank holidays.

We believe it's all about mindset, great skills and attitude and a fantastic work ethic being key. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! On a day to day basis, you will be responsible for:

• Customer Obsessed approach to assisting both our members and potential members.
• Responsible for supporting our members via all channels, including but not limited to Webform, Email and Chat via Gorgias.
• Assisting with pre and post purchase needs, such as providing delivery updates, returns, and membership queries.
• Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Understanding and utilising our systems effectively to assist customers with their queries quickly and give accurate feedback to the business.
• Works closely with team leads to understand what is needed by the department, and pivot as needed.