Job Description:

The Rakuten TV Enterprise mission is to simplify CTV & Streaming to create an open, trustworthy, and thriving industry for our partners. We are now looking for an Costumer Support based in Barcelona to support our portfolio accounts. Rakuten TV is a leading streaming platform, available in 42 countries of Europe, which offers premium Hollywood and local content across various types of access: Transactional Video-on-demand (ie buy or rent movies), AVOD (advertising-based on-demand content) or FAST (linear free TV channels with ads). It is available across multiple devices, such as CTV, mobile, web, and Telcos set top boxes.

Key Responsabilities

• Supporting Accounts lead by Costumer Managers alike

• Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals.

• Building on current understanding our products and use of our internal systems

• Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client

• Interacting and building relationships with clients via email and in-person

• Maintaining internal relationships through daily email and weekly phone calls

Minimum Requirements (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal effectiveness

• Comfortable using Excel

• Ability to learn PowerPoint and Rakuten Advertising tools and processes

Personal effectiveness

• Highly organised

• Proactive - continually looking to improve own role and that of your clients

• Inquisitive approach to continuously learning on the job

• Responsiveness – acknowledging tasks within 24 hours

Communication

• Excellent written and verbal communication

• Strong interpersonal skills

Results focus

• Detail-orientated

• Proof that you can work towards a deadline

Teamwork

• Ability to work well as a team and prioritise your workload based on company’s goals

• Be able to share progress and updates on tasks with your team

Understanding of business

• Proficient understanding of the online advertising sector

Some good reasons to apply:

• Join a leading global tech company.

• Flexible work: hybrid model, flexible hours and Friday afternoon off!

• Fast-track your career in a high-growth environment.

• Interesting training resources & free language classes.

• Enjoy a great work atmosphere, team activities & offsites.

• Modern, sustainable offices near Barcelona beach. Wellbeing focused.

• Access wellbeing & mental health platforms.

• Free coffee, juice & lunch allowance in the office.

• Work with a diverse team of 24+ nationalities!

• Flexible Remuneration: medical insurance or extra funds for meals/commuting/childcare.

• Access to Urban Sports!

Rakuten Shugi principles:

Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. We expect “Rakutenians” to model these 5 “Shugi” Principles of Success:

• Always improve, always advance. With enough determination and effort, you can achieve anything.

• Be passionately professional. Be determined to be the best.

• Hypothesize - Practice - Validate - Shikumika. Success in business depends on making and executing concrete specific action plans.

• Maximize Customer Satisfaction. The greatest satisfaction in a service industry is to see our customers smile.

• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage yourself and your team.

Our D&I mission:

Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless gender, age, sexual orientation, race, religion, culture, nationality, disability, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. To continue to provide innovative services, we strive to respect the uniqueness and values of every one of our Rakutenians, located all around the world, and to create environments where they are able to demonstrate their full potential.

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