Rakuten Group Inc. has 70+ services. Rakuten Group Inc. has created one of the world's most unique and robust ecosystems by linking these various services through a common membership and loyalty program.

Department Overview

CPED (Cloud Platform Enablement Department) is to build a private cloud to host internal applications hosted globally—an ongoing initiative and growing and maturing as new requests come.

In addition, to build and operate a robust private cloud platform, we have been holistically supporting several public cloud platforms to empower Rakuten Group Inc.’s businesses worldwide. We are based in Japan, India, the US, and the EU, and we have over 400 members from various regions to accelerate the Rakuten Group Inc. ecosystem as a trusted customer success department.

Position:

Why We Hire

Rakuten Group Inc.’s services are now part of social infrastructure in daily life. We are sustaining that infrastructure from the backend. We are responsible for keeping the service up and running 24/7 on an enormous scale, working together globally. We face challenges every day:

• How to make the system more efficient.

• What kind of new technologies can make us more productive.

• How we can provide better value.

If you are seeking a challenge on a massive scale, this is the position you are looking for!

Engineering Support Task:

Customer Success activities related to total quality of services for IT service platform used by business units.

• Support & Consulting to realize system requirements for business units.

• Configure tenant, network, firewall, vpc, tec.

• Monitoring & Incident management.

• IT security management.

• Handle maintenance activities.

• Provide tech information.

Build & Execution of Cloud Center of Excellence

• Plan Public Cloud Service Strategy

• Design & Governance hybrid cloud architecture

• Governance & manage DevOps processes.

• Governance Public Cloud management & Security.

Mandatory Qualifications:

- 10+ years’ experience of SRE role and responsibility in the enterprise area.

- 5+ years’ experience of a team leader related to SRE role and responsibility.

- 5+ years’ experience of public cloud related to SRE role and responsibility.

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