Job Description:

Business Overview

The Technology Platforms Division (TPD) is responsible for building and operating the infrastructure and ecosystem platforms which power the Rakuten Group. Our mission is to provide our Rakuten Cloud and Ecosystem Platforms which will deliver Core Value to accelerate the growth of Rakuten Group services.

Department Overview

The Membership Platform Department (MPD) is thinking big: we create scalable platforms that power the Rakuten Ecosystem worldwide. Are you interested in building the next generation of Internet services that reach hundreds of millions of users across the globe every day? In our department, you will join a global team of experienced technologists who build the foundation of our services.

The Fraud Prevention Section is a diverse team with members from all over the world. We protect Rakuten Businesses and Members by investigating fraud, and developing high-performing fraud prevention solutions capable of processing high volumes of transactions in real-time. Attack methods are always evolving and so we welcome innovative ideas and value people who take an interest in the latest technology and share the mindset of protecting our users.

Position:

Position Details

As a Product Manager, you will play a crucial role in defining and delivering our product vision. You will be responsible for managing the entire product lifecycle, from ideation and planning to launch and ongoing optimization. You will work closely with various stakeholders, to define and execute the product strategy. The ideal candidate has a strong understanding of customer needs & technical product dependencies, ecosystem dynamics, and a passion for building innovative and user-centric products.

Responsibilities
- Define and communicate the product vision, strategy, and roadmap based on market research, customer feedback, and business goals.

- Conduct market analysis to identify customer needs, market trends, and competitive landscape.

- Prioritize and manage the product backlog making data-driven decisions, ensuring that features and enhancements align with the product vision and strategy.

- Gather and analyze user feedback, conduct user testing, and iterate on the product to improve user experience and drive customer satisfaction.

- Collaborate with the development team throughout the product development lifecycle, providing guidance and clarifications on requirements.

- Define and monitor key performance indicators (KPIs) and success metrics to evaluate product performance and identify areas for improvement.

- Work closely with stakeholders to gather requirements, provide updates, and manage expectations.

- Lead product discovery.

- Be responsible to define user/client journey.

- Review technical designs to verify that all feature requirements and select based on evaluation criteria.

- Drive release management by preparing release requests and working with the release manager to review QA test results, security audit results, and deployment schedules.

- Be responsible for product outcomes and end-to-end delivery.

Mandatory Qualifications:

- Communication and interpersonal skills.

- Strategic thinking and ability to translate market insights into actionable product strategies.

- Understanding of product management principles, methodologies, and processes.

- Leadership skills and the ability to influence and inspire teams.

Desired Qualifications:

- Experience working in an agile development environment.

- Comfortable with Agile/Scrum methodologies.

Other Information:

Additional information on Location

Rakuten Crimson House (Head office)

#business #productmanager #technologyplatformdiv

Languages:

English (Overall - 4 - Fluent), Japanese (Overall - 3 - Advanced)