Director, Client Operations
Operations
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Duties / Responsibilities
Lead and develop Senior Managers and Managers within the assigned region
Design and continuously refine regional coverage models aligned to revenue growth and segment complexity
Evaluate span-of-control, workload distribution, and structural alignment
Drive succession planning and leadership bench development
Partner with regional Sales Leadership to ensure operational alignment and execution readiness
Lead during periods of Financial Close, End of Month/Quarter/Year. Marshalling resources to achieve results during high stress, time constraint periods.
Education and Experience
Bachelor’s degree required
7+ years in Sales Operations, Client Operations, Finance, or Sales Support
4+ years people leadership experience preferred
Experience leading cross-functional initiatives or transformation efforts
Experience in technology reseller strongly preferred
Knowledge, Skills, Abilities
Strong people leadership and talent development capabilities
Organizational design and capacity planning expertise
Polished presentation and communication skills suitable for senior sales leadership engagement
Strong business and financial acumen
Systems thinking and operational governance mindset
Ability to influence cross-functional stakeholders
Experience leading change management initiatives
Strong analytical and reporting capability
Ability to operate effectively in high-pressure, sales-driven environments
Physical Requirements
Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
Work Environment: Ability to perform job duties at customer sites or in data center environments which may include standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.