About the Role

Reporting directly to the Accounts Receivable & Billing Manager, this role is a highly visible, externally facing position at the intersection of Finance, Sales, and Customer Operations. You will serve as a key point of contact for customers, owning the end-to-end contract-to-cash lifecycle—from contract review and order processing through billing, collections, and issue resolution.

As part of a dynamic and fast-growing organization, you will play a critical role in ensuring a seamless customer financial experience while safeguarding revenue integrity. This role requires a strong communicator who can confidently engage with external customers on billing, payments, and contractual matters, while also collaborating cross-functionally to drive operational excellence.

Beyond day-to-day responsibilities, you will contribute to process improvements, support scalable growth, and help shape best-in-class order-to-cash practices.

This is an excellent opportunity for someone looking to expand their commercial finance expertise, gain exposure to senior stakeholders, and grow into broader leadership within Finance Operations.

What You’ll Be Doing

Customer-Facing & Order Management

• Act as a primary financial point of contact for customers, managing billing inquiries, payment discussions, and dispute resolution with professionalism and commercial awareness

• Review, structure, and process complex customer contracts and purchase orders in partnership with Sales, Legal, and Revenue Operations

• Ensure accurate order setup and billing alignment with contractual terms, pricing structures, and subscription models

Billing & Accounts Receivable

• Own the end-to-end billing process across business units, ensuring invoices are accurate, timely, and compliant with contract terms

• Manage the Group’s debtors ledger, maintaining accuracy, integrity, and timely follow-up on outstanding balances

• Lead collections efforts, conducting firm yet relationship-focused conversations with customers to drive timely payments

• Handle complex billing disputes and escalations, balancing customer satisfaction with company policy and revenue protection

• Manage customer onboarding processes, oversee portal administration, and coordinate purchase order management to ensure smooth and efficient operations

Reconciliation & Reporting

• Perform detailed account reconciliations, identifying root causes of discrepancies and implementing preventative solutions

• Monitor and analyze debtor balances on a regular basis, identifying trends, risks, and opportunities for improvement

• Prepare and present aged receivables reporting with actionable insights and recommendations

Cross-Functional Collaboration & Process Improvement

• Partner closely with Sales, GTM Leadership, Legal, and Finance to streamline contract-to-cash workflows

• Act as a subject matter expert on billing and invoicing processes, clearly communicating financial concepts to non-finance stakeholders

• Identify and drive process improvements to enhance billing accuracy, customer experience, and operational efficiency

• Contribute to special projects focused on scaling systems, improving reporting, and optimizing customer financial interactions
  
  

What You’ll Bring

• 5+ years of experience in Accounts Receivable, Billing, Credit, or Finance Operations, with ownership of complex, customer-facing accounts

• Proven experience in confidently managing customer conversations around billing, collections, and disputes

• Experience in SaaS or subscription-based business models (preferred), including familiarity with revenue recognition concepts

• Strong systems experience (e.g., Zuora, Salesforce, or similar billing/CRM platforms)

• Ability to interpret and operationalize customer contracts and pricing structures

• Excellent communication skills, with the ability to influence and build trust with both external customers and senior internal stakeholders

• Strong understanding of contract-to-cash workflows across Sales, Legal, Billing, and Finance

• Intermediate Excel skills (e.g., XLOOKUP, Pivot Tables)

• A proactive, solutions-oriented mindset with strong problem-solving and analytical skills

• High attention to detail and ability to manage competing priorities in a fast-paced environment

• Finance-related degree (preferred)