Director of Revenue Operations
Trustpilot
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We’re seeking a motivated Director of Revenue Operations to lead our U.S.-based Revenue Operations team out of our New York office. This role is a key strategic partner to the VP of Sales, U.S., and reports directly to the Senior Director of GTM Operations.
As a senior leader within our RevOps function, you'll be responsible for overseeing and optimizing revenue-generating processes across sales and customer success. You’ll lead a team of Revenue Operations professionals, own forecasting and pipeline management practices, and implement operational improvements that drive growth. Your work will empower data-informed decisions, enhance sales execution, and support scalable revenue expansion across our U.S. business.
What you'll be doing:
- Pipeline Management: Own and optimize the end-to-end pipeline management process across the U.S. sales organization. Ensure pipeline quality, data integrity, and process consistency to drive predictability and revenue growth.
- Forecasting & Business Insights: Develop and maintain accurate, data-driven forecasting models. Partner with sales leadership to deliver regular forecasts, surface performance trends, identify risks, and highlight opportunities for improvement.
- Team Leadership: Oversee and develop a skilled RevOps team operating in the U.S. Provide day-to-day leadership, coaching, and development to enhance the team's skills and abilities.
- Process & Tech Stack Optimization: Work closely with global GTM Ops and Sales Enablement to ensure our CRM and broader revenue tech stack supports U.S. team needs. Drive adoption of best practices, tools, and process improvements.
- Performance Reporting: Deliver actionable reporting and dashboards to U.S. sales leadership. Transform raw data into strategic insights that support better decision-making and execution.
- Cross-Functional Partnership: Partner with Sales, Marketing, Finance, and Product teams to align on U.S. go-to-market goals, KPIs, and initiatives. Act as the connector between strategy and execution, ensuring coordination across functions.
Who you are:
- 8+ years of experience in Revenue Operations or Sales Operations, including 5+ years in a leadership capacity
- Extensive experience with pipeline management, revenue forecasting, sales coverage modeling, productivity metrics, and performance insights
- Capable of effectively handling high-growth, dynamic tech environments
- Highly self-motivated, innovative, and capable of managing multiple initiatives simultaneously
- Effective communication and stakeholder management skills, with the ability to engage across departments and regions
- Experience partnering directly with sales leadership in the U.S. market; international experience would be beneficial
- Proficient in Salesforce CRM, sales analytics tools (e.g., Looker), and operational playbooks
- Skilled in creating and managing collaborative team environments
- Methodical and data-informed approach with a keen eye for detail
- Fluent in English
- Based in New York City
What's in it for you:
- A competitive base salary ranging from $158,000 to $192,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days +10 paid holidays per year
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
- Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
- Restricted Stock Units
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-JC1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
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