Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

• Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email)
• Integrate with customer APIs, databases, and internal tools so agents can execute real tasks
• Test with live data, measure performance, and fine-tune for accuracy & reliability
• Collaborate directly with customers to gather requirements, demo solutions, and iterate fast
• Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production-ready solutions.
• Contribute to tooling, processes, and documentation that support scalable AI development

• Bachelor’s degree (or higher) in Computer Science or a related STEM field
• Excellent Italy and English, written & spoken
• Experience in technical, customer-facing roles (integrations, solutions engineering, etc.) – a strong plus
• Hands-on skills with APIs, backend logic, and system integrations
• Problem-solving mindset, attention to detail, and passion for AI
• Prior experience with conversational AI or large language models – advantage